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JOHN STALLERT & NANCY WOOD'S Covering all periods and scales from Ancient to Futuristic Fantasy
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TO PLACE YOUR ORDER SIMPLY FILL OUT EITHER A TYPED OR LEGIBLY PRINTED LETTER WITH A DESCRIPTION OF YOUR ORDER AND DETAILS OF THE FIGURES YOU WISH TO HAVE US PAINT THEN, MAIL IN YOUR ORDERS TO:
John Stallaert & Nancy Wood
P.O. Box 833,
Campbellford, Ontario, Canada
K0L 1L0
May we remind you to make your cheques, money orders or bank drafts/certified cheques payable to:
We have experienced problems with this in the past, and any cheques not made payable to Nancy will be returned and we will not be able to fill your order untill another cheque or money order is issued for your order. PLEASE this is very important and we do not wish your order to be delayed for this reason!
Effective July 1st, 2003, we will no longer require full payment for miniatures up front with your order. We have decided that since we no longer have to order in miniatures for your order and that you the customer are supplying these yourself that we will only ask for 50% of the cost with your miniatures and when your figures are ready to ship, we will contact you by email to confirm your current mailing address and to advise you to send the remaining 50% along with shipping and handling charges before we ship your miniatures.
Delivery of your figures will take from 16 to 20 weeks from the time your payment clears our bank for US and Canadian orders under ideal conditions. (Note: There is an additional 5 working days delay on orders paid for by personal cheque while your payment clears our bank. There is a $20.00 service charge for returned NSF cheques. Foreign orders to Europe, Australia and the rest of the world expect delays of 20 to 22 weeks plus whatever time it takes for your order to clear customs. Though we work as fast as humanly possible on your orders, the increasing pressures and demand for our services has forced us to increase our shipping times. We apologize if this causes an inconvenience to you our customers but we are only human and can only do so much in a given day.
US Customers Please Note: If paying in US Dollars, please add an additional $3.50 US to your order to cover our Bank's conversion costs to Canadian funds!
SHIPPING AND HANDLING CHARGES Canada - Parcel Post - minimum $9.05 or 15% of order, 10% on orders $50.00 and over (to a maximum of $50.00). USA - Air Mail (up to 1Kg. in weight), orders exceeding 1Kg by Expedited Parcel Post! . - 15% of order with a minimum $9.50/US up to a maximum of $35.00/US per order. International Orders - Air Mail Parcel - 40% of total order (minimum $21.30 Cdn./ $13.80US) to a maximum of $60.00Cdn./ $38.75US per order. We also recommend that you add an additional $9.50Cdn. or $6.50US to your shipping and handling costs to cover the price of Registered Mail! Because of the added security measures imposed by the Canada/US customs, this would be a wise idea due to the fact that all parcels are now being opened and examined at the borders. And we would feel better for you if your orders were registered to ensure safe delivery of their contents. We cannot be held responsible for breakage caused in shipment. We take every possible care to ensure that your figures will arrive to you in good condition, however, should breakage occur, then the only way you can recover your loss or damage to your miniatures is by registering your figures for their actual painted value.
Canadian Customers, be sure to include 7% G.S.T. (Goods & Service Tax) with your order, ( Our GST # 89201 8078 RT).
Effective April 1st, 2003.
Express Post - (guaranteed two working days delivery to most major cities in Canada) 20% of order with a minimum of $20.00.
Though we used to offer parcel post delivery by surface mail, we found this method to be both too slow and unreliable and are therefore discontinuing this option.
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